Frequently Asked Questions

Our European servers are hosted in Frankfurt, Germany, ensuring that all data remains within the EU and does not leave the region.

For the Asia-Pacific region, we operate servers in Hong Kong, Singapore, and Mainland China. We also maintain servers in the United States. All data processing and transmission are strictly handled in accordance with applicable local data protection laws and privacy agreements in each jurisdiction.

sailglobal operates under a robust compliance framework, including China’s Multi-Level Protection Scheme (MLPS Level 3+) and full compliance with EU GDPR requirements, as well as other relevant international data protection regulations.

We ensure that all employee data is stored, transferred, and processed securely and in line with local regulatory standards across different regions.

Yes, of course. If you have such a requirement, please contact your account manager for assistance.

From a compliance perspective, sailglobal has established comprehensive information security policies and control measures to safeguard client data. We undergo annual external audits to ensure compliance with ISO 27001, SOC 2, and China’s highest data protection classification (Level 3 security standard).

The use of client data by sailglobal is strictly governed by our service agreements and privacy policies, and is fully compliant with applicable data protection regulations, including the EU GDPR, China’s Personal Information Protection Law (PIPL), Data Security Law, and relevant U.S. privacy regulations.

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected. After this period, data is securely deleted or anonymized in accordance with applicable legal and regulatory requirements.