Frequently Asked Questions

sailglobal payroll billing statements include detailed salary calculation breakdowns for each employee.

Payslips will be provided, showing each employee’s corresponding tax amounts. In addition, supporting calculation schedules will be attached to the invoice for reconciliation and verification purposes.

However, in the countries where we operate, individual income tax and social insurance contributions are submitted as consolidated company-level payments on a monthly basis. Therefore, the payment instructions include all EOR employees within that country, rather than only your company’s employees, and do not provide employee-level breakdowns. As a result, individual payment receipts cannot be separately provided.

Payslips will be provided.

However, in the countries where we operate, individual income tax and social insurance contributions are generally not paid separately for each employee. Instead, they are submitted as a consolidated monthly payment at the company level.

As a result, the payment receipts or payment instructions submitted to the authorities may include all EOR employees within that country, rather than only your company’s employees, and usually do not contain employee-level breakdowns.

That said, each employee’s tax and contribution amounts can still be clearly viewed in their individual payslip. In addition, we will provide supporting calculation breakdowns as invoice attachments for reconciliation and verification purposes.

For local HR structure and employment framework matters—such as employment contracts, payroll structure design, and other high-level HR planning—our teams across payroll, HR, tax, and finance will work closely together to coordinate with your company throughout the process.

We assign dedicated specialists and points of contact for different areas to ensure professional support and seamless communication, so the entire service process is fully coordinated without operational gaps.

Yes, it is possible. If the same employee signs separate employment contracts in two different countries, each employing entity will withhold and report individual income tax in accordance with the local tax laws of that country.

For Chinese nationals, the employee is generally responsible for consolidating income earned from both sources and completing the annual individual income tax reconciliation in China at the beginning of the following year.

In general, employee salaries should be paid in the local currency of the country where the employee is employed.

Employees can submit reimbursement and leave requests directly through the system.

If assistance is needed, a dedicated account manager will provide a system demo and onboarding guidance after the service agreement is signed.

The latest payroll payment date is subject to local government regulations and is generally the last day of each month (or the nearest working day if it falls on a public holiday).

If the client has specific preferences, the payroll date can also be customized by the client, provided it remains compliant with local legal requirements.

The cut-off date depends on the client’s payroll cycle.

In most cases, the standard cut-off date is around the 15th of each month. If the client has a designated payroll payment date, the cut-off date is typically set approximately 15 days before the scheduled payday.

Payroll calculation results are automatically uploaded to the sailglobal system each month, where clients are notified to review and confirm payment.

Payroll calculations are processed through our internal system and then synchronized to the client portal automatically. Companies only need to submit monthly records before the payroll cutoff date, such as leave requests, reimbursements, onboarding/offboarding information, and employee transfers or changes.

Based on these records, sailglobal will automatically handle payroll calculation and salary payment processing.