Frequently Asked Questions

If the local currency of the employee's payroll country or region is not USD, sailglobal will issue invoices in USD based on the USD-to-local currency exchange rate published by J.P. Morgan on the invoice date.

Upon receipt of the client's payment in USD, sailglobal will convert the funds into the applicable local currency and disburse payroll to employees' bank accounts. As a result, minor differences or fluctuations may occur due to exchange rate movements between the invoice date and the actual payroll processing date.

sailglobal reconciles and confirms payments based solely on the invoiced amount.

If cross-border bank transfer fees, intermediary bank charges, or other deductions result in the actual amount received being lower than the invoiced amount, the shortfall will be added to the client's next billing cycle and invoiced accordingly.

To avoid payment discrepancies caused by bank charges, clients are advised to select the OUR payment option when making international wire transfers, whereby the payer bears all transfer fees, ensuring that the full invoiced amount is received by sailglobal.

Domestic payment is generally more convenient, as it does not require clients to complete cross-border remittance procedures or bank filing requirements.

Overseas payment is typically more cost-effective, as it may reduce certain taxes and surcharges associated with domestic settlement arrangements.

The most suitable payment method will depend on your company's operational and compliance requirements. Please contact your account manager for guidance based on your specific situation.

In general, cross-border payments made to overseas entities may be subject to non-resident corporate income tax (withholding tax), depending on the nature of the services provided, the location where the services are performed, and the applicable tax regulations in the relevant jurisdiction.

The applicable tax rate is determined in accordance with local laws and regulations and is typically borne by the client. Tax treatment may also require consultation with or approval from the local tax authorities.

sailglobal will make every effort to ensure full tax compliance while helping clients optimize their tax burden within the framework of applicable laws and regulations.

The term of the service agreement generally aligns with the employee's employment term. Upon expiration, the agreement will automatically renew for successive one-year periods unless otherwise agreed by the parties.

For example, if a client hires an employee through an EOR arrangement with an initial employment term of three years, the corresponding service agreement will also have a three-year term. Upon expiration, the agreement will automatically renew for one-year periods thereafter.

Unlike many providers that charge hidden fees or calculate fees as a percentage of employee salary, sailglobal operates on a transparent fixed-fee model. We charge a flat monthly service fee per employee, with no hidden costs and full visibility into all billable items.

Country-specific pricing may vary. Please contact your account manager for detailed pricing information.

No extra fee.

An offboarding fee equal to one month's service fee will apply upon termination of the service.

If the client's settlement currency differs from the employee's payroll currency (for example, the client pays in USD while sailglobal pays employees in EUR), sailglobal will apply a forward guidance exchange rate when preparing the invoice.

The exchange rate used is based on the indicative selling rate provided by our foreign exchange and payment partners at the time the invoice is generated. This approach helps provide greater cost visibility and predictability for payroll budgeting and settlement purposes.

Please note that exchange rates are subject to market fluctuations, and the final conversion amount may vary depending on the payment date and applicable foreign exchange regulations.